Full Refund: Customers are eligible for a full refund if they cancel their booking/reservation at least 60 days before the scheduled start date of the service, event, or season. Partial Refund: If a cancellation occurs between 30 and 59 days before the scheduled start date, a partial refund may be granted. The amount of the partial refund will be determined based on the specific circumstances and expenses incurred by YouthGold. No Refund: No refunds will be issued for cancellations made less than 30 days before the scheduled start date.

To request a refund, please contact us through email at youthgoldsf@gmail.com. Refund requests must be made in writing and include the booking/reference number, customer name, contact information, and reason for cancellation.

Upon receipt of a refund request, we will review the request and process it within 5 to 7 business days. Refunds will be issued using the original payment method whenever possible.

In the event of extenuating circumstances such as natural disasters, medical emergencies, or other unforeseen situations, YouthGold reserves the right to make exceptions to this refund policy. Refunds may also be subject to any terms and conditions outlined in the specific booking agreement or contract.

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at youthgoldsf@gmail.com or 415-851-4571. Note: This refund policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.